Free Shipping: All orders that are being sent with a discount for free shipping will be sent via FedEx Ground.
We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping (whichever is faster) with our partners at FedEx. Once your order has been processed successfully we try to have your shipment prepared within 1-2 business days, and it typically takes 2-4 days to get to you once it leaves our warehouse.
We want you to start your fitness journey with us as quickly as possible, that’s why we send every package to the USA & Canada via expedited or standard shipping (whichever is faster) with our partners at FedEx. Once your order has been processed successfully we try to have your shipment prepared within 1-2 business days, and it typically takes 2-4 days to get to you once it leaves our warehouse.
We currently DO NOT SHIP to locations outside of the US and Canada. We DO NOT ship to a P.O. Box number.
We ship all of our physical products with FedEx, from our warehouse location in Kingston, Ontario, Canada. Sometimes delivery can be delayed by circumstances out of our control, like postal & custom delays, back-ordered products or incorrectly entered shipping addresses. If there is a delay at Customs, a representative of FedEx may contact you to provide your identification in order to receive your package. Please do this ASAP: Customers will be responsible for any additional shipping fees for failure to provide the required information to release a shipment.
Make sure when checking out and paying for your order that all of your information entered is correct! If you notice a mistake in your address, please try to contact us before your order is processed for shipping to avoid any missed shipments or delays. As soon as we process your order for shipping, you will receive a shipping confirmation email that contains your FedEx tracking number. You can head on over to the FedEx website to see where your products are. Note: tracking information may take 1-2 business days to be updated in the FedEx system
If you are not home when your package is delivered, BodyRock is NOT responsible if it is stolen. Please contact us if this happens to you and we will provide you with all the information needed to take the next steps. Once the products leave our warehouse, they are out of our control but we will do our best to assist you in any way possible. FedEx traces may take up to 8-10 business days to resolve, but generally we can get a fix for you much sooner.